Terms & Conditions

2. Accounts, verification and security

To use certain services, you may need to open an account and provide accurate, current and complete information. You must keep your details up to date and tell the operator if any information changes. Providing false, misleading or incomplete information may result in access being restricted, an account being suspended or an account being closed.

Each person may use only one account unless the operator expressly permits otherwise. You must not create an account on behalf of another person, allow another person to use your account, transfer your account or use another person’s payment method without authorisation. Account details and login credentials must be kept confidential.

You are responsible for activity carried out through your account unless you have promptly notified the operator of suspected unauthorised access. If you believe your password, device or account has been compromised, stop using the account and follow the available security or support process. The operator may ask you to verify your identity before allowing access to an account or processing certain requests.

Identity, age, address, payment and source-of-funds checks may be required before or after you use the services. These checks support legal, security, fraud prevention and responsible gambling obligations. You must provide documents that are genuine, current and readable when requested. Failure to complete a required check may delay or prevent account activity.

Account suspension or closure

The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity may be fraudulent or unlawful, a payment has been reversed, a security risk exists, or a responsible gambling restriction applies. Action may also be taken where required by law or by a relevant authority.

When an account is closed or restricted, you must not attempt to bypass the action by opening another account or using another person’s account. Any remaining balance may be dealt with in accordance with applicable law, verification requirements, payment rules and the circumstances leading to the closure.

4. Promotions, responsible gambling and site rules

Promotions, bonuses, competitions and rewards may be offered from time to time. Each offer is subject to its own terms, including eligibility requirements, qualification rules, expiry dates, wagering or play-through requirements, game restrictions and withdrawal conditions. Those terms will be shown with the offer and should be read before participation.

Unless the applicable promotional terms say otherwise, offers are limited to one per person, household, address, device, payment method or other relevant identifier. The operator may withdraw or amend an offer where there is a technical error, suspected misuse, duplicate participation, unlawful activity or other reasonable concern. Promotional benefits may be cancelled where the offer rules have not been followed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for living expenses, bills or other commitments. Take regular breaks, avoid chasing losses and do not play when affected by alcohol, medication, stress or other factors that may affect your judgement.

Responsible gambling tools and support options may be available through the site. These can include deposit limits, session controls, time reminders, temporary breaks and account closure or self-exclusion requests. You should use the available tools if gambling is becoming difficult to control. A request for a restriction may be subject to identity checks and processing requirements.

If you are concerned about your gambling, seek help from an appropriate gambling support service or qualified professional in Australia. You should also speak with someone you trust. Wildcard City Casino may restrict or close an account where this is requested by you or required for responsible gambling reasons.

Acceptable use and intellectual property

You must use the site lawfully, honestly and respectfully. You must not interfere with its operation, introduce malicious code, attempt unauthorised access, impersonate another person, copy or redistribute site content without permission, or use the site in a way that could damage the operator, its providers or other users.

The site, including its text, design, graphics, software, logos and other content, is owned by or licensed to the relevant rights holders. You may use it only for personal, non-commercial purposes in accordance with these terms. No ownership rights are transferred to you.

Liability and disputes

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, failures of telecommunications or payment services, device or internet problems, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where a term is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining terms will continue to apply.

If you have a question, complaint or dispute, you should first use the support channel made available on the site. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. The operator may request further information and will handle the matter in accordance with its procedures and applicable legal requirements.